Voice and Accent Training
Our specialized voice and accent training solutions for BPO employees is comprehensive and customized to tailor the client’s requirement. It is geared to improve and impart clear and improved pronunciation training, improved speech clarity and appropriate tone in BPO employees. Since the only way the BPO employees communicate with their clients is through telephone, getting training in voice and accent is an inevitable requirement for BPO companies.
After thorough analysis of the training needs for various divisions and departments of the client, SkillZip designs and develops training interventions. SkillZip develops modules, slides, exercises etc and conducts quality training interventions as per the need analysis.
Training deliverables:
- Voice and accent neutralization
- culture sensitization
- Understanding of the Basic Communication Matrix
- Pronunciation Rules
- Nuances of Voice:
- Voice Modulation
- Pauses
- Articulation
- Pitch
- Pace
