Telephone conversational Skills Training
Telephone conversation skills play the biggest part in the professional life of a BPO employee. They are highly engaged in short and prolonged telephonic conversation with their clients. SkillZip has designed a specialized training programme for improving the telephonic conversational skills of BPO employees considering its level of importance in their profession.
Training Deliverables:
- Basic telephone Etiquettes
- Introduction
- Clear ideas
- Tone
- Speech Clarity
- Conclusion
- Art of Interviewing
- Handling difficult customers
