Multicultural Training
BPO employees often address clients from other nations and cultural backgrounds. These organizations have clients, customers, and suppliers in other parts of the world. Even when communicating with coworkers at your own location, you may address a multicultural person of diverse national and ethnic origin.
SkillZip offers multicultural and cross cultural trainings for BPO employees to keep pace with today’s borderless work environments.
Training Deliverables:
- Understanding the communication process in a cross-cultural context.
- Understanding the cultural barriers and the ways of dealing with them
- Understanding the ways to develop the ability to communicate effectively across different cultures
- Understanding difference of behavior in face-to face communication cross culturally
- Understanding interpretation of gestures, images and words in a cross-cultural context
- Resources to gain knowledge about your intercultural clients
